PKT Jan"2023

PKT Jan"2023

Collection

ExtendedForms Id (skip this field) settings DO NOT EDIT this field or your score will not recorded.

Email * settings

Employee Id * settings

Name * settings

Team leader name * settings - Choose - Sandeep Khemesh Aarti Sunil Rakesh Kunal Rameez Preeti Shakti Alok Kumar Abhishek Kumar Adil Ajeet Kumar Kanhaiya Kumar Abdullah Mandeep Singh Gulati Bharat Singh Bhati Manish Kumar Hifzur Rahman Anil Kumar

Collection Bucket * settings - Choose - New Bucket Mix Bucket Bad Debts

Who is the founder of PayMe India?

settings

Mahesh Shukla

Mukesh Shukla

Nitin Sharma

Manav Munjal

Which reference details we can share with customer?

settings

Left Balance

Sanction Amount

Extenstion amount

All of these

Can customer pay loan within 4 days after loan disbursed in his account?

settings

No

Might Be

Yes

Depends on situation

Customer doesn't want to add reference to his account, can we provide him loan?

settings

Might be

No

Yes

All of These

If customer will disconnect the call then where will we dispose in dialer? settings

Call Disconnection

Call Back

Not Connected

Not Rechable

In case of extension customer wants to settle his/her loan, then which amount customer supposed to pay? settings

Sanction Amount + Normal Interest

Sanction amount

Sanction Amount + Normal Interest + Extended Charge

Interest amount

Which loan details we can share with reference?

settings

Customer name and phone number

Loan amount left

All of these

Customer city name if reference ask

If customer will disconnect the call then where will we dispose in CRM?

settings

Call Back

Call Dissconnection

Not Connected

Not Rechable

Which details we should confirm in case of PTP?

settings

All of these

Mode of payment

Amount

Time of Payment

If customer will confirm that he will pay 2000 rupees at 2PM, what will be the disposition?

settings

Call Back

PTP

Reference

Depends of Situation

How many days tenure customer can get in payday loan?

settings

14 min and max 45 days

47 days

14 min and max 45 – 47 days

14 min

Can advisor confirm cibil score to reference?

settings

Yes

Maybe

Depends on Sitution

No

What is passive listening?

settings

Providing customer feedback and respond

Involving feedback and interrupting

Not listening customer properly

None of these

How many times should we personalize customer on call?

settings

4

3

5

1

When we should apologize on call?

settings

When there is some misshaping as customer place

If there is any mistake from Payme

When customer say that he cannot pay loan

When customer say that he will pay loan and close

How many times we can call reference?

settings

2

As many times we want

Depends on situation

6

How we will personalize customer on English call if his name is Amrit Tyagi?

settings

Mr. Tyagi

Mr. Amrit

Tyagi Ji

Amrit Tyagi

What can be barrier to active listening?

settings

Interruption

Overlapping

All of These

Day Dreaming

What is correct process of hold?

settings

Permission, Time

Permission, reason

Permission, Time, Response

Permission, Time, Reason

Where can customer raise his complaint?

settings

Application

Call to customer care

All of these

Email us on Graviance@paymeindia.in

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PKT Jan"2023

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