hi My form is in Hebrew, I put it together in Google Forms, I need the signature component, When I try to use Formesign, it converts the file into an HTML format, it's not good for me because the font changes and appears from left to right instead of right to left, I need an option for a signature component only, I mean, the people to whom I will send the file will fill it out normally in Google Forms, and finally the signature component will be in Formesign Is there such a possibility?, and if so, how do I do it?
Hello, What would happen to my forms and data collected from customers, if I were to cancel my subscription with Neartail?
Hi - If you cancel your subscription with Neartail now, you will still have access to your forms and the data collected until the end of your billing cycle (9-Sep). After that, you will not have access to Neartail unless you reactivate your subscription.
Updated to app version to 1.6.2 and notifications still do not work. Really missing this feature! Hope the issue can be resolved soon!!
Hi Aaron, have you logged in using the same email account in multiple devices? Please confirm.
Please cancel my subscription! I have tried several times and I am still being charged. I would like to be refunded for t hose months -
Hi Lisa, there is no Neartail account linked with your email. Are you using a different email account with Neartail? To cancel your subscription, login to Neartail using the registered email > click Account > list of your products will be displayed > click Manage plan > click Cancel plan.
tidak bisa menampilkan total skor
Hi - You have assigned points for different questions and setup your form to display the total score when the user submits the form. Please note that you will have to used the Formfacade share link to collect responses. Otherwise, customization and calculations will not work.
I would like to change my login account to Formfacade. Is it possible? Thank you.
Hi Martin, Formfacade uses Google Signin for login. The email associated with the Formfacade account cannot be changed. If you want to use a different email account, you will need to create a new Formfacade account with that email, subscribe to the paid plan and use that account.
Hi. Formfacade account is logged in with my work's email. How can I transfer the account to my team member so that he can log in with his credentials instead of mine?
Hi Gabriella, The subscription is linked with the email account used to subscribe to the paid plan. If you would like to use a different email account with Formfacade, then you can cancel your existing subscription and your team member can subscribe to the paid plan using their email account.
When i try the email function, there is an auto subject on the email but it shows the word "TEST" can this be removed?
Hi - The default subject for the email notifications will include the form name and the order id. Could you please share a screenshot of the page that shows the word "Test" instead?
Hello! Interested in your product. Wanted to ask if you have an offline functionality, where respondents can answer using an offline device where the survey is loaded. Thank you!
Hi Mike, Formfacade does not currently support offline functionality for forms. Respondents need an internet connection to access and submit the forms.
I understand for single variant product, there is a setting for user to key in the preferred quantity. However, for product with multiple variant, this feature does not seem to be present. May you advise this?
Hi Huy, If you add a product to be sold by quantity or with multiple variants (Ex. T-shirts with different colors and sizes), you can enable the + - spinner widget that allows the users to enter the preferred quantity. Currently, this feature is not supported for products sold by variant (Ex. T-shirts with different sizes or T-shirts with different colors).
There is no 'create website' or permalink function at the share tab to create a customised url
Hi Joyce, you have already created a website for your account. If you would like to use this link with a different form, login to Neartail > click on the form you would like to use > Edit page will be displayed > click Share > In the Share page, click Website > click Switch form > select the preferred form and click Confirm.
When people try to order multiple sizes of the same item, it changes the first one that was added to cart to the size of the second. How can this be fixed
Hi Jennifer, when you add a product with variants, users can only one variant by default. In the order form, users can click on the add to cart button for the product, select a variant and the preferred quantity to place the order. If you would like the users to select more than one variant for a product, then login to Neartail > click on the form to open it > Edit page will be displayed > In the Edit page (new editor), click on the product to select it > click on the settings gear icon for this product > Product settings page will be displayed > enable the "Allow users to select multiple variants" option and click Save. Please try this and confirm.
I need to understand how payouts are happening? Do I not have control or options for direct payments as they come in.
Hi Katrina, We have integrated with Stripe (Card, Bancontact, Paynow, Cash App, iDeal) and Paypal (Paypal, Venmo) for automated payments. In addition, users can also enable manual & offline payment methods such as UPI, Cash App, Zelle, Lydia, cash on delivery, bank transfer, check. Automated payments: Stripe, Paypal If you enable Stripe payments in your form, the payments from your users will be made to your bank account setup in Stripe. If you enable automated Paypal payments in your form, the payments are made to your Paypal account. Stripe payout schedules https://support.stripe.com/questions/common-questions-about-payout-schedules View transactions in Paypal https://www.paypal.com/us/cshelp/article/how-do-i-check-the-status-of-my-payment-help142 View orders, transaction details in Neartail Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, click on the order to view the details > Order summary including the payment details will be displayed > you can click on the payment reference id to view the transaction in Stripe or Paypal. Manual payments The payments are made directly to the account configured in the Payment setup. This is a peer-to-peer payment and it should be immediate.
New updates to enhance form security
Our current system already scans forms for malicious content and automatically displays a warning message in unsafe forms. However, due to a recent increase in reports of such forms through email and support channels, we are introducing a new Report Abuse option directly within the form. This new feature will make it easier for users to flag any suspicious activity, helping us respond more quickly. Please note that this option will not appear when embedding the form on your website. Additionally, we're working on a future update that will introduce identification verification for added security when creating websites. This will allow us to remove the report abuse option for verified users and forms. We’ll keep you informed about the upcoming security updates.
Expand Your Sales in India with ONDC Integration
We're integrating ONDC (https://ondc.org/), an open network for digital commerce, into Neartail for our Indian customers. ONDC allows you to sell the products listed on Neartail directly to users on Paytm and other apps, expanding your reach without paying exorbitant fees to these platforms. Let us know if you're interested!