You can follow the instructions below to delete orders in Neartail. Please note that deleting orders will not reset the order number. Delete orders Login to Neartail > click Forms > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, you can drag and drop (place the cursor on the profile image/default icon to drag) orders to the Trash status or click on an order to view the details, select the Trash status for the Move to option and click Submit. Please note that you cannot change the order status for abandoned orders. You can move redundant orders to Trash status. These orders will not be included in the Reports. Enable Strict Privacy You can enable the Privacy option to delete the responses in Abandoned and Trash status permanently. Login to Neartail > click Forms > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, click on the three dots next to the Abandoned or Trash status > You can enable or disable the privacy settings. When enabled, the orders in Abandoned and Trash status will be automatically deleted after 7 days. Please note that the Abandoned status will be automatically hidden when the privacy option is enabled.

Hi Charles, There is no account linked with bwheeler5708@gmail.com email address. We do not ask for the card details when you install the addon/create your account. So you don't have to worry about getting charged automatically. If you would like to continue using the form after your trial ends, you can subscribe to the paid plan using your card directly on our website.

Login to Neartail > click Forms > click on the form to open it > Edit page will be displayed > In the Edit page, click on the title for the 2nd page to select it > click on the merge icon (see attached screenshot) to merge the second page with the first page.

Hi Michael, you subscription starts on the day you subscribe to the paid plan. Monthly subscription is automatically renewed each month and you can cancel it anytime. When you cancel your subscription, it will be valid till the end of the current subscription period. If you purchase a monthly plan covering the period from 26 November, your subscription will renew automatically at the end of the billing cycle on 26 December unless you choose to cancel it.

You can customize the confirmation message displayed after submit to include the score and other relevant details. Login to Formfacade > click Forms > click on the form to open it > Edit page will be displayed > scroll down to the submit section > select Custom message > enter the preferred confirmation message. Click on the @ icon in the message to insert specific fields from the form.

The disclaimer and Report abuse link in the footer will always appear on the Formfacade share link and cannot be removed. If you embed the form on your website, it will not be shown.

Hi Keith, We integrate with Stripe for automated card payments, which allows users to pay using their credit cards directly on your form. Login to Neartail > click Forms > click on the form to open it > Edit page will be displayed > In the Neartail Edit page, scroll down to the payment section > click Enable > Payment settings page will be displayed > click Enable payments > The payment options supported in your country will be displayed > configure the preferred payment options and click Save.

When you subscribe to the paid plan, you either choose the monthly or annual plan. Monthly subscription is automatically renewed each month and you can cancel it anytime. Annual subscription is a 12 month contract and it is non refundable. When you cancel your subscription, it will be valid till the end of the subscription period.

Login to Neartail > click on the form to open it > Edit page will be displayed > In the Neartail Edit page, click on the gear icon next to the submit button > Button settings page will be displayed > select the preferred language and click Save. The form defaults such as error messages, button text, informational messages will be displayed in the selected language. Please try this and confirm.

By default, the responses will be recorded only in Neartail. You can view the form submissions in the Neartail Orders and the Reports page. If needed, you can enable the option to submit responses to Google Forms. Submit to google forms Login to Neartail > click Forms > click on the form to open it > Edit page will be displayed > In the Edit page, click on the form title to select it > click on the settings gear icon > Form settings page will be displayed > click Advanced > enable the Submit to google forms option and click Save. Once enabled, new responses will be recorded in Google Forms. If you have linked your google forms with google forms, the responses will be synced to google sheets.

Hi Dale, If you open your form in Google Forms, click on the addon icon and select Formesign (or any addon) immediately, sometimes only the Help option is displayed in the addon menu. This is a Google Workspace issue. Click on the addon icon a few mins after opening your Google Form (once the form is loaded); the addon menu options will be displayed. If the menu options are still not displayed, it might be because of the app permissions settings for your google workspace account. Please write to your admin to enable access. https://support.google.com/a/answer/6089179

Hi Gilbert, Currently, Neartail does not currently offer an option to add a SKU for a product, it's not possible to generate reports that include SKU. Adding the SKU in the product description will not work for reporting purposes.

Hi Zelda, when the user fills the form using the Formfacade share link and submits it, the response will be recorded in Formfacade and Google Forms. You can sync Google Forms responses to Google Sheets. This will only include the answers for the questions in the form including the total score if you have set up your form to record it in Google Forms. If you would like to view the points for each question, then you will have to use the Formfacade Reports or export the data to Google Sheets and view the answers recorded in the "Scores" sheet. Login to Formfacade > click on the form to open it > Edit page will be displayed > click Reports > click on the Export button in the bottom right corner. Please note that the responses will be synced to Sheets only when you click on the Export button in Formfacade. There will be three tabs in the Google Sheets (1) Responses - Shows the answers for all the questions in the form (2) Scores - Shows the points for individual questions along with the answers for other form fields (3) Q & A - You can use pivot table to analyse the data and create aggregate reports.

Hi Kimberly, When you subscribe to the paid plan, you either choose the monthly or annual plan. Monthly subscription is automatically renewed each month and you can cancel it anytime. Annual subscription is a 12 month contract and it is non refundable. When you cancel your subscription, it will be valid till the end of the subscription period.

Login to Formfacade using the registered email > click Forms > click on the form to open it > Edit page will be displayed > click Share > In the Share page, click Embed > select your website platform, click Next > copy the embed code and add it in your webpage to embed the form.

Hi Jayden, Email message customization isn’t available during the free trial. Once you subscribe to a paid plan, you will be able to customize both the subject and the message. Login to Formesign using the registered email > click Forms > click on the form to open it > Edit page will be displayed > click Responses > In the Responses page, click on the three dots more icon next to the Submitted status > click Notify respondent for confirmation emails or Notify collaborators for notification emails > follow the prompts to complete the email set up.

Login to Formesign using the registered email account > click on the form to open it > Edit page will be displayed > click Preview > In the Preview page, theme settings will be displayed > click Page > enter the required text in the Business name (header / account name), Footer (This site belongs to...), upload your logo and click Save. Note: [1] The theme settings are for your account and it will be applied to all the forms you create using your account. [2] Footer logo can be customised only by paid users. When you subscribe to the paid plan, the profile picture will be automatically replaced by the logo you have uploaded.

Login to Formfacade > click Forms > click on the form you want to edit > In the Edit page, scroll down to the submit section > select "Redirect to webpage" (see screenshot below) > enter your desired URL (in this case, https://brighthavenbooks.com/pages/author-upload-form) > click Preview > submit a response to test the form.

Yes, you can set up the Notify respondent option in Neartail to automatically send a confirmation email with a unique QR code for the response. Login to Neartail > click Forms > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, click on the three dots more icon next to the Submitted status > click Notify respondent > select the email address field for the To option, click Next > customize the subject, click Next > update the message, click More, enable the " Include QR code for this order" option and click Next to complete the set up.

Yes, Formfacade branding will be automatically removed in the Formfacade Enhance paid plans. https://formfacade.com/enhance/bundle.html

Hi Lisa, When you set up the payments in your form, they will be saved in your account settings and used for all your forms. If you’d like to use different PayPal accounts for two different forms, you’ll need to sign up for Neartail with two separate email accounts, one for each form.

Hi Lisa, If you have enabled Stripe or Paypal automated payments, the transaction id will be recorded in the Neartail orders page. You can click on this reference to link to view the transaction details. Login to Neartail > click Forms > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, click on the order (#22, #23) to view the details > Order summary including the payment details will be displayed > you can click on the payment reference id in the Payment details section to view the transaction in Paypal.

Hi Jordan, If you would like to redirect users to a webpage when the user submits the form, you can use the Formfacade addon for Google Forms. Open your form in Google Forms > click on the addon icon > click Formfacade > click Customize this form > click Customize > Formfacade Edit page will open in a new tab > In the Edit page, scroll down the to the submit section > select Redirect to a webpage, enter the url > click Share > In the Share page, click Link > copy the short link and share it with your users to collect responses. Use Neartail to enable payments If you would like to collect payments in your form, you can use our Neartail addon for Google Forms. Open your form in Google Forms > click on the addon icon > click Neartail > click Calculate order amount > select the currency, click Next > select the Calculate from price or Fixed amount option, click Next > click Customize > Edit page will open in a new tab > In the Neartail Edit page, scroll down to the payment section > click Enable payments > click Enable > The payment options supported in your country will be displayed. You can configure any of these options in your form. We have integrated with Stripe and Paypal for automated payments. In addition, you can also enable manual & offline payment methods such as Cash App, Zelle, cash on delivery, bank transfer, check.

There are two options to sync the responses to Google Sheets: 1️⃣ Export data from Formfacade Reports Login to Formfacade > click Forms > click on the form to open it > Edit page will be displayed > click Reports > In the Reports page, click on the settings gear icon > click Sync all responses. Please note that this is not a real time sync; the responses will be synced to the sheet whenever you click on the sync all responses option in the Formfacade Reports page. Once synced, you cannot change the linked google sheet. Formfacade does not have permission to create a sheet in your Drive. When you export data from Formfacade Reports to Google Sheets, the sheet is created in the service account, and your email address is added as a collaborator to provide access. The first column, which contains the unique ID, is locked. You will not be able to delete rows, apply formatting or create filters that affect this column. 2️⃣ Sync Google Forms responses to Google Sheets By default, the responses will be recorded only in Formfacade. You can view the form submissions in the Formfacade Responses and the Reports page. If needed, you can enable the option to submit responses to Google Forms. Submit to google forms Login to Formfacade > click on the form to open it > Edit page will be displayed > In the Edit page, click on the form title to select it > click on the settings gear icon > Form settings page will be displayed > click Advanced > enable the Submit to google forms option and click Save. Once enabled, new responses will be recorded in Google Forms. Sync responses to Google Sheets Open your form in Google Forms > click Responses > click Link to sheets and follow the prompts to set up the sync to google sheets.

Hi Edward, you have added a number greater than 0 response validation with a custom message 'You must select items before placing an order!' for the Order Amount field in the form. If you would like to allow users to submit their order even if the amount is zero, then you should remove this response validation for the order amount field. Login to Neartail > click Forms > click on the form to open it > Edit page will be displayed > In the Edit page, click on the order amount field to select it > click on the settings gear icon > Question settings page will be displayed > click Answer > delete the response validation and click Save.

File upload subscription If your primary requirement is to collect files and sync them to your Google Drive, you can subscribe to the file upload plan 10gb, 100gb or 1tb and setup your form. You can increase the max file size to upto 1gb per file (depends on the plan), the number of files per file upload question, restrict file types, embed form, enable unlisted links to automate using Apps script or Zapier and sync the uploaded files to your google drive. File upload pricing and plan details: https://formfacade.com/file-upload/pricing.html Sync uploaded files to Google Drive: https://formfacade.com/file-upload/google-forms-file-upload-sync-to-google-drive.html File name The default file name includes the unique id and the name of the file as uploaded by the respondent. For example, PFxxxxxxx - <default_name>. If you map the name or email field in the Respondent settings, the file name will include this field as well. For example, PFxxxxxxx - <name> - <default_name> Login to Formfacade > click Forms > click on the form to open it > Edit page will be displayed > In the Edit page, click on the form title to select it > click on the settings gear icon next to the form title > Form settings page will be displayed > click on the configure key fields icon next to the Save button in the bottom right corner > Respondent settings page will be displayed > select the relevant fields the name, email option and click Save.