Hi Natalia, Formfacade uses Google Sign-in exclusively, and there is no option to disconnect SSO or create a password for login. You will need to continue using your Google account to access Formfacade.

Hi - If you would like to add score calculations in your form, you can subscribe to the Formfacade - Assign points paid plan or the Formfacade Enhance paid plan that includes all the Formfacade products. You can choose the plan based on the expected responses per month and the features that you need. Please refer to the link below for pricing details. Formfacade - Assign points pricing https://formfacade.com/calculate/pricing.html Formfacade - Enhance pricing https://formfacade.com/enhance/pricing.html

Hi - We have reviewed and whitelisted your form so that the warning message is removed. Please check now.

Hi Jeff, you can your team member as an editor in the form to provide access. Please note that they will have to subscribe to the paid plan using their email account to continue using Formfacade after their trial ends.

Hi - If you would like to add score calculations in your form, you can use Formfacade - Assign points (also known as Scorecery). You can refer to the link below for pricing details. Formfacade - Assign points pricing https://formfacade.com/calculate/pricing.html

You can use the Scorecery addon to assign different points for answer choices and calculate the overall score, section scores or category scores. If you would like to calculate the section score by adding the points for all the questions in a section, then you can use the POINTS(SECTION) formula. You should add a short answer question with this formula in each of these sections to calculate the section scores. For detailed instructions, refer to the links below. Calculate section scores https://formfacade.com/calculate/assign-points-calculate-scores-for-each-section-google-forms.html Demo video https://youtu.be/zberDwRdLv8

Hi - If you would like to collect files from your respondents, the you can subscribe to the Formfacade file upload plan. 100gb File upload plan supports up to 1000 responses per month. Formfacade File upload pricing https://formfacade.com/file-upload/pricing.html

Hi Brodie, Formfacade uses Google Sign-in exclusively, and there is no option to switch to a password login. Please note that the subscription is linked with the email account used t subscribe to the paid plan. You must login with the preferred google account and make the payment to subscribe to the paid plan.

HI Kathleen, please check the following. 1. If you have embedded the form on your website, open your webpage, fill the form and submit it. Otherwise, open the Formfacade share link, fill the form and submit it. 2. Login to Formfacade > click on the above form to open it > click Responses > In the Responses page, check if the responses are displayed correctly. 3. In the Formfacade Edit page, click on the form title to select it > click on the settings gear icon to the right of the form title > Form settings page will be displayed > click Advanced > click Launch to open the google forms > click Individual > navigate to the last response and check if the response recorded in google forms matches with that in Formfacade. 4. In Google Forms, click Responses > click View in sheets > the linked google sheets will open in a new tab > please check if the responses are synced. Once you test this, please confirm if you are facing issues with Step 2, 3 or 4.

Hi Sandra, please find the answers below. 1. You will have to use the Formfacade share link or the embed code to collect responses. If you use the google forms link, customization and score calculations will not work as these features are not supported by google forms. 2. If you would like to record the score in google forms, then you must add a question in the form with the POINTS() formula to calculate the total score. Refer to the links below for detailed instructions. Note: I checked your form setup and noticed that you have deleted the question with the POINTS() formula for calculating the score. That's why the score is not recorded even when you use the Formfacade share link. Calculate total score (add points for all questions the form) https://formfacade.com/calculate/assign-different-points-for-each-answer-in-multiple-choice-question-and-calculate-total-score.html Demo video https://youtu.be/zberDwRdLv8 3. If you remove the Formfacade system account, then you will not be able to edit the form using the Formfacade Editor. This is not related to score calculations.

Formfacade sends a daily summary notification email. This email includes the summary of the responses in the last 24 hrs. It is sent at 7am CT US. This email will be sent only to the email account associated with the embed code or the share link used to collect responses. Currently we do not have the option to notify additional email accounts. If you would like to receive notifications emails for new responses when the user submits the form, you can subscribe to the Formfacade - Email notifications paid plan or upgrade to the Formfacade Enhance plans that includes all the Formfacade products. Formfacade Enhance pricing https://formfacade.com/enhance/pricing.html Formfacade Email notifications pricing https://formfacade.com/collaboration/pricing.html

Hi Birinder, we offer discounts on annual subscriptions for nonprofits. We can extend similar discounts for your startup. If you are interested, please send an email to support@formfacade.com with the details about your startup and your specific requirements (number of forms, expected responses per month etc). If you just need it for a short term, please choose the monthly plan, use it for 2 months and then cancel the subscription. Monthly subscription is automatically renewed each month. You can cancel it anytime.

Hi - You can edit the Title option in the Theme settings for your account to update the account name. Login to Formfacade. Click on the form to open it. Edit page will be displayed. In the Edit page, click on the profile name in the top right corner. Click Change theme. Theme settings will be displayed in the Preview page. Click Page. Enter the required text in the Title (header / account name), Footer option (replaces "This site belongs to...") and click Save. Please note that the theme settings is for your account and it will be applied to all the forms you create using your account.

Hi Michael - There is no account linked with this email. If you are using a different email account, please confirm or share the last 4 digits of the card used to make the payment and the transaction date. You can send an email to support@formfacade.com with the above details.

Hi Maggie, The subscription is linked with the email account used to subscribe to the paid plan. If Jessi subscribed to the paid plan, only Jessi's email account can be used to customize the form and collect responses. If you have been added as an editor in the form, you will have to subscribe to the paid plan using your email account to continue using it after your trial ends. Note: Jessi has subscribed to the Formfacade Customize UI Basic plan, but you are using score calculations in your form. If you need this functionality, then you should subscribe to the Formfacade - Assigns points plan or the Formfacade - Enhance plan that includes all the products. Formfacade - Assign points pricing https://formfacade.com/calculate/pricing.html Formfacade - Enhance pricing https://formfacade.com/enhance/pricing.html